Transactional data. In order to process requests and orders we have to collect personal data from you, otherwise we will be unable to provide you with products and services. This includes, but is not limited to your name, address, e-mail address, telephone number and credit/debit card information.
You may also be asked to provide additional (optional) pieces of information such as your interests and preferences. This enables us to better understand our customers.
Data we collect automatically when you use our sites or services. We may collect information about your interaction with our sites and services from the devices you use. We may also collect information (analytics) about your visits and activity on our sites including the content and any advertisements that you view and interact with, the address of the site from which you arrived and other technical data about your equipment, browsing actions and patterns (such as the pages you view, the links you click, the items you add to your shopping basket, the length of your internet session, your IP address and approximate location at the time of browsing). This information is collected using cookies or similar technologies.
Data from other services. We will combine your information with information we collect from third parties such as Companies House and credit checking agencies.
Service Registration. To register you as a new customer when you purchase a product or service from us or create an account on one of our sites in order to access one of our services.
Sales and Fulfilment. To process and deliver your order; to manage payments, to collect and recover money owed to us; to provide you with services you have requested from us when we collected the information from you.
Customer Relations. To enable us to contact you about your account or the service provided, and to ask you to leave a review or take a survey.
Competitions and Awards. To enable you to enter competitions, prize draws and awards.
Business Systems. From time to time we need to maintain our business and IT systems, which may require collecting and storing your data.
Marketing and data analytics. We may provide you with marketing via email, post, telephone, SMS/text, social media and other digital channels to make suggestions and recommendations to you about goods and services that may be of genuine interest to you. We may use your data to measure the performance of our marketing campaigns and to provide insight and analysis of our customers for ourselves and our business partners.
Advertising. To select and deliver relevant advertising and content to you and measure the delivery and effectiveness of such advertising and content.
Personalisation. To personalise content, services and communications and target advertising.
Let us know at any time by writing to Fellows Media Ltd, The Gallery, Manor Farm Courtyard, Southam GL52 3PB. Or you can email email@example.com. You can also follow the opt-out instructions in the relevant communication.
Remember, the law protects you and we can only use your personal data for one or more of the following reasons:
1. To fulfil a contract we have with you
2. When it is our legal duty to do so
3. When it is in our legitimate interest (which means we have a business or commercial reason to use your information, following a rigorous assessment).
4. When you give us consent to do so
We will never sell your data to third parties. Similarly, we will not share your data with third parties, other than essential service suppliers that we contract from time to time in order to carry out our business. For example web hosting companies, online accounts software providers, email service providers and so on. These providers are tasked with assisting us to use your data for the original purpose only. They will not be using it for other purposes, or sharing it with other parties. Some of these providers may have servers outside of the UK and the European Economic Area. However, we will ensure that your data benefits from the same level of protection.
We will treat your data in accordance with all relevant legal obligations. Data will be held in secure locations and encrypted. Unfortunately, the internet is not completely secure so we cannot guarantee security when data is being transmitted to us or to our websites.
The law requires us to keep certain information about our customers (such as financial and transaction related data) for six years after they cease being customers for tax purposes.
Our data retention periods vary depending on the context of the services that we provide to you and our legal obligations. However, we will delete your data as soon as we no longer have a relevant and lawful requirement to keep it.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please make a Subject Access Request by writing, emailing or telephoning us.
Let us know if you are unhappy with how we have used your personal information by contacting us at:
Fellows Media Ltd
Manor Farm Courtyard
Tel: 01242 259240
You also have the right to complain to the Information Commissioner's Office (https://ico.org.uk), but we would really appreciate the opportunity to deal with your concerns first.
We are committed to ensuring that your personal information is accurate and up-to-date. You can ask us to amend or remove information you think is inaccurate using the contact details above.
You have the right to request access to your personal data, which will enable you to receive a copy of the personal data we hold about you, and to check that we are processing it lawfully.
If you would like us to amend the data that we hold on you then we will need to verify the accuracy of the new data you provide to us.
You can ask us to delete or remove personal data, and we will do so provided there is no good reason or legal requirement for us continuing to process it.
You may also object to processing of your personal data where we are relying on a legitimate interest and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In certain cases, we will demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
You can also request the restriction of the processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
You can request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
You can withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
A cookie is a data file, which often includes a unique identifier, that is sent to your browser from a web server and is then stored on the hard drive of the device you are using to browse the website. Each website you visit can send its own cookie to your browser if your browser’s preferences allow it, but to protect your privacy your browser only permits a website to access cookies it has already sent to you, not cookies sent to you by other sites.
Cookies can be either ‘session cookies ‘or ‘persistent cookies’. A session cookie will expire, be deleted, at the end of the user session, when you close your web browser. A persistent cookie will be stored by the browser and will remain valid until a set expiry date (unless you go in and manually delete it before the expiry date).
Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences. Please be aware that blocking cookies may affect the functionality of the website.
Strictly Necessary Cookies These are required for the operation of a website. Examples are cookies used for online shopping baskets or to protect against fraud.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
Analytical/ Performance Cookies These cookies collect information about how visitors use a website (for example, as part of Google Analytics).
These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information that these cookies collect is aggregated and, therefore, anonymous. It is only used to improve how a website works.
Functionality Cookies These are used to recognise users when they return to a website. They remember user choices and enable the personalisation of content.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting Cookies These cookies record a user’s visit to a website, the individual pages visited and the links followed. This collection of browsing habits is used to deliver more relevant adverts to the user.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Device Cookies We use a persistent cookie to understand what device you are using and make sure the website is displayed correctly.
If you wish to restrict or block the cookies which are set on the Site (or, indeed, on any other website) you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
More comprehensive information about cookies can be found on the website http://www.aboutcookies.org.
Be aware that restricting cookies may affect your ability to navigate and use our Website.
If you have any queries about how we use your data or cookies please contact us at:
Fellows Media Ltd
Manor Farm Courtyard
Tel: 01242 259240